Return

American Plant Exchange does not accept returns, but we guarantee that every plant will arrive Happy and Healthy.

At American Plant Exchange, we prioritize the health and happiness of your plants. Please note that we do not accept returns, but we guarantee that every plant you receive will arrive in a healthy and thriving condition.

To ensure your plants arrive safely in colder weather, we automatically include a heat pack with all orders when temperatures are below 37°F.

If you encounter any issues with your plant upon delivery, please promptly submit a form through our Contact Us section, accompanied by photos showing how the plant and its packaging arrived.

Our plants are guaranteed for 14 days from the date of receipt. Should you experience any concerns within this period, please provide us with the following details via our Contact Us section: photos of the plant, a description of the issue, and your order number.

For orders placed more than 14 days ago, we remain committed to assisting you. Feel free to reach out through our Contact Us section for any questions, comments, or concerns about your new plant companions!