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When will my plant ship?
Orders are fulfilled within 1-2 business days, and usually arrive 2-4 days after shipment.
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Why can't you ship to California?
Due to Department of Agriculture restrictions, we are unable to ship live plant material to the state of California at this time.
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Are the plants treated with pesticides?
All of our plants are treated with pesticides and fungicides with the exception of our Milkweed plants, which have been grown chemical free.
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Will my plant come potted?
Yes, your plant will arrive in it's plastic nursery pot.
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My order arrived damaged, what do I do?
Reach out to support@americanplantexchange.com with photos of the issue and your order number. Someone will be able to assist you within 24-48 business hours.
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Do you offer wholesale?
At this time, we do not offer wholesale shipments.
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Will my plant look like the one in the picture?
The photos of our products are of actual plants from our crop and are meant to be a general representation of the plant you will receive. All plants are a little different because they are living things, but we guarantee a plant of similar appearance and ...
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What shipping method do you use?
Standard shipping is Priority 3-4 Day Mail through USPS or UPS Ground. You may upgrade to faster shipping at checkout if you wish to have your plant sooner.
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How do I take care of my new plant?
We've put together a plant guide to help you with care instructions for your houseplant. You can find it here.
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Can I have my order arrive around or on a specific date?
We recommend placing your order at least 7-10 days before you need it to arrive. To avoid potential delays, we do not recommend placing an order and requesting a hold on the plant until a certain day.
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Can I make changes to my order?
If your order has not shipped, you may reach out to support@americanplantexchange.com for any changes you need to make.
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Can I ship to multiple addresses and still qualify for free shipping?
Yes! Please place your order and include details for the additional address(es) in the notes.
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